Shipping & Returns
Most orders ship within 5-8 business days, not including weekends and holidays. For some items such as custom jerseys or drop ship item, there is additional processing time. New collections or Pre-Order items will have any fulfillment times or delays noted in the product description.
To track the status of your order you can log into your Ontario Reign Shop account here: http://ontarioreignshop.com/account/login
You can also contact Customer Service at: http://www.ontarioreignshop.com/pages/contact-us for more information.
Orders are shipped via UPS and The United States Postal Service (USPS).
All orders within the US will have the ability to track to their destination.
See http://ontarioreignshop.com/pages/shipping-delivery for shipping charts and estimated delivery times.
Please note some items will not ship until a later date. Check product descriptions for more details.
Pre-Order Items ship 30 days from your date of purchase.
US Territories: We use USPS to ship to US Territories and all orders to these addresses will ship via Priority Mail regardless of shipping method chosen.
International Orders: We will fulfill orders to Canada and will ship via UPS. All other international locations are not currently available for us to ship.
*Please note, additional charges may be applied if actual costs exceed original shipping charge. You will be notified via email prior to charge. UPS also may also apply customs and tax fees that will need to be paid directly to them.
*Please note all returns must be sent by mail. We will not process any returns in person.
Please download and print our Return Form.
Please fill out all the necessary information indicating what kind of return you would like to make.
NOTE: You have 30 days from receipt of an order to return products purchased at OntarioReignShop.com. For returns, we will issue a full refund for the price of the product, plus any applicable taxes. Original shipping charges will not be refunded unless it is determined that OntarioReignShop.com was at fault.
Enclose a copy of the packing slip and the return form with your item. (If you do not have a copy of the packing slip please notify Customer Service here.
Please send your package addressed to:
1817 S. Soto St.
Los Angeles, CA 90023
Please send back your product and Return Form via a prepaid, insured, traceable method to ensure a safe and documented delivery.Allow one to two billing cycles for the credit to appear on your statement. Refunds are issued to the original card used to make the purchase.
After completing the Return Form, please send all returns to:
1817 S. Soto St.
Los Angeles, CA 90023
Once an order is entered into our system, a customer service agent may or may not be able to cancel your order. Please contact us here for more information.
Please send all returns via a prepaid, insured, traceable method to ensure a safe and documented delivery.
Once we have received your package at out fulfillment center please allow us 3-5 business days to get your return processed.
All sales of Ontario Reign Game-Used Merchandise are final. If you feel like the item you have received is incorrect, please contact us here.
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To update your password, go to the My Account page and enter the new password in the "Password" and "Confirm Password" fields and then click the "Update" button that is located below the Billing Address field.
Please contact us via email at firstname.lastname@example.org and we will be able to assist you.
We'd love to! Please contact us via email at email@example.com and we will be happy to assist in finding products, product information, or placing an order for you.
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